Shipping your order
Packages are generally dispatched within 5 working days after receipt of cleared payment and are shipped with the Royal Mail or various couriers depending on the size & weight of the order, orders may require a signature upon delivery. Please allow 15 WORKING days before querying non - delivery of your order, but once this period has elapsed please notify us as soon as possible so we can investigate the reason.
Shipping fees include handling and packing fees as well as postage costs. Packaging is amply sized and your items are well-protected, however obviously in rare circumstances breakages or losses can occur, in this event please notify us as soon as possible. All your items are insured.
Special delivery is either Royal Mail Special Next Day delivery (next working day from dispatch) or for larger/heavier orders Parcel Force 24 (next working day from dispatch), if you are unsure on when your order will be dispatched please feel free to message and enquire for more details.
PLEASE NOTE - Custom items can not be dispated with the special delivery option as all of our custom items are made to order, this includes our braided brake lines, our 3d printed items, our chainmaille items and some of our jewellery items.
In the unlikely event you need to return an item, please contact us by email for a returns number. Items returned without a returns number will take longer to handle & will delay a refund or replacement. Where we have supplied correctly to order a 15% restocking fee will be charged & the purchaser will be responsible for all return costs & sellers P & P costs, to qualify for a refund items must be returned in "as new" condition & in original packaging.
Note, brake hoses, as they are bespoke items, cannot be returned for refund unless we have supplied incorrectly to your order - you will find further information within our "Terms & Conditions".